Local plumbing company handling repairs and replacements with an emphasis on timely scheduling and clear, upfront communication. Office staff coordinate arrival windows while technicians diagnose issues, explain options, and complete approved work efficiently.
Clear communication, timely arrival windows, and technicians who explain problems and solutions in plain terms. Many customers note responsive scheduling for urgent issues and workmanship that aligns with the initial estimate and timeline.
Headquartered at 5511 Brewster St, San Antonio, TX 78233, serving San Antonio and nearby communities as listed on the company’s site.
Common services include leak detection and repair, pipe repairs, faucet and toilet service, water heater troubleshooting and replacement, and general plumbing fixes. Technicians assess issues on-site, discuss solutions and pricing, and proceed with the agreed scope. Same-day scheduling is offered when availability allows.
Recent reviews frequently mention fast response times and helpful office staff who provide updates on technician arrival. Homeowners note that plumbers explain issues clearly and offer reasonable pricing before work begins. There are repeated mentions of punctual arrivals and jobs finished within the quoted timeframe. Several reviewers also call out knowledgeable technicians and consistent service across multiple visits.
This is the second time I’ve used 1st Call Plumbing, and I continue to be very impressed with their service. They respond quickly and are able to get technicians out in a timely manner. Every technician I’ve worked with has been very knowledgeable and takes the time to thoroughly explain the problem and the solution. Their pricing is also reasonable. They have definitely become my go-to company for any plumbing issues!
Today SAWS came to my home and said there was a leak on the city cutoff and they replaced it but found that there was also a large leak on the customer side too and after showing me, I realized that this was an true emergency issue and I needed help quick!! I looked at several Companies online and something was making me look again at 1st Call Plumbing. I never done business with them before but I still decided to try them and WOW am I glad I did!! They say first impressions are everything and my initial call with Melissa was awesome! She recognized the fact that I was stressing a little bit and said she would have someone in about 30 minutes that the technician was just leaving another job. I felt so much better after that and then Justin and Jason came out in (I swear like 20 minutes), very professional, they listened to me (without interruption!!) then assessed the issue and gave me options and never once did I ever feel pressured into anything. He showed me and explained in detail how they would tackle this and what to expect, which I appreciated! After digging some of the yard and seeing that this was originals old pipe from the 1940’s, brittle and downright corrosive, I told them it’s an investment and I ok’d the replacement. Now all complete and my wife and I are super happy with 1st Call and already have them in our contacts for our future needs!! Way to go!! A huge thank you to Melissa, Justin and Jason for making our day!! I highly recommend this family business and I will be letting friends and family know about our experience today.
Professional, highly skilled, friendly, considerate technicians did a GREAT job, which I greatly appreciate!! For me, 1st Call Plumbing & AC is my only call and has been for many years, and will be for years to come. Thanks to everyone for the great customer service, including office staff taking my calls & keeping me posted on who’s on the way to do the job and their arrival time. I’m confident that the workmanship’s done right! Ryan, Wade, Fred, and another I didn’t get his name all get a BIG ??????
I called with an urgent repair need today. The office staff were very helpful and courteous and got me on the schedule for a tech to get to me within an hour. The tech arrived promptly when they said they would be here. After assessing my needs and giving me an estimate, they were able to jump right in and get the job done. Justin was awesome and professional. Work was completed in the time frame they had estimated repairs to take. Thank you for the great service!
I called due to a broken pipe and I wasn’t able to get the water off. They were very helpful and sent someone right away.Greg and Fred arrived quickly and were very knowledgeable and friendly. They got things taken care of, and went above and beyond, even doing an outstanding job applying new insulation for me. I appreciate when the work looks like it was done by a professional! I love my home and appreciate when the pros take pride in their work.They were all very helpful from start to finish. I highly recommend!
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